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Email: georgek@fivee.co.uk 

Call: 07942 754 959
Additional information at: http://www.nvq-customer-service.co.uk/ 

You have to meet the criteria to qualify for a free course.

Selby Centre, Selby Road, London, N17 8JL
Look for George: North Building, 2^nd Floor, Room T-11

There is plenty of parking space at Selby Centre, for a map and travelling instructions please see this page: http://www.ict-cisco-comptia-microsoft-courses-london.co.uk/contact.htm

We will walk you through the enrolment process.

We also have 40+ different NVQ programs, Train to Gain, ITC, ITQ, English, Online, etc. courses. We are the largest school in North London.

Customer Services NVQ Level 2

Who is this NVQ in Customer Services Level 2 for?

It is suitable for candidates:

·                                 Who have particular customer service and administrative job roles

·                                 Who are working in a customer service environment

·                                 Whose role is to provide service to customers

The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognize that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

To gain the full NVQ Level 2 in customer services, all two mandatory units plus five optional units must be achieved.

Mandatory Units:

·                                 Prepare yourself to deliver good customer service

·                                 Provide customer service within the rules

Duration and Cost

·                                 3-6 months flexible

·                                 Free - eligibility criteria apply

Who is this NVQ in Customer Service Level 3 for?

·                                 People who can influence what happens at work

·                                 Use the organisation’s rules and systems flexibly to deliver good service

·                                 Question the way things are done and suggest improvements

·                                 Have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer

·                                 Are aware of the commercial or other pressures facing the organisation/business.

To achieve this qualification, candidates must complete eight units made up of two mandatory units and six optional.

Mandatory Units:

·                                 Prepare yourself to deliver good Customer Service

·                                 Provide Customer Service within the rules

Duration and Cost:

·                                 6-9 months flexible

·                                 Eligibility criteria apply

Assessment for Level 2 and 3:

Like all NVQs, this qualification is competence-based. This means that it is linked to a person's ability to competently perform a range of tasks connected with their work.